Below you will find answers to the most common questions about booking and traveling with Alverstur coaches. If you cannot find the information you need, please contact our team.
Bookings and Tickets
Bookings are made online on alverstur.md: choose your departure, fill in the passenger details, and confirm the order. After submission, you will receive the booking details by email.
Depending on the route and order type, payment can be made online or at boarding. During the booking process, you will see the available options, and the confirmation message clearly indicates the next steps.
The ticket/confirmation is sent by email and can be presented at boarding (on your phone or printed). Please make sure the passenger details are correct.
Please check your Spam/Promotions folder and verify that the email address was entered correctly. If you still cannot find it, contact Alverstur support and we will resend the confirmation.
Changes and Cancellations
Yes, in many cases rescheduling is possible, depending on availability and the route policy. The fastest way is to contact us with your order number.
Cancellation and refunds depend on the route conditions and the timing of the request. Please write or call us as early as possible and we will inform you about the available options.
Boarding and Travel
The exact boarding point is indicated in the ticket/confirmation. Some cities have multiple stops — please check the selected station during booking.
We recommend arriving 30–40 minutes before departure, especially for international routes (document checks, luggage handling, seat allocation).
Usually, one checked bag and one hand luggage item are allowed. For additional/oversized luggage or special route rules, please check the conditions in the confirmation or contact the operator.
Passengers and Discounts
Discounts (children/seniors/other categories) depend on the route and active promotions. During booking, you can select the ticket type for each passenger.
Some routes allow pet transport only under special conditions (carrier/documents). Please contact us before booking for confirmation.
Payments and Invoices
Available methods depend on the route: online card payment and/or payment at boarding. During checkout, we will show you the available options.
Yes, upon request. Send us your billing details and order number, and our colleagues will assist you.
Support and Contact
You can contact us by phone or message (WhatsApp/Viber/Telegram), and for written requests you may also use the email address displayed on the website.
For urgent situations, contact the crew/driver directly. For complaints or clarifications after the trip, please write to us with details (route, date, order number).
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